Privacy Policy for Bizcom.ai.

1. Scope and responsibility

Bizcom.ai is a product of Bhumaha Solutions Private Limited. This policy applies to the Bizcom.ai website, Bizcom.ai mobile applications and the Bizcom.ai business platform. It covers information handled directly by us and information processed for an organisation that provides you with access to Bizcom.ai.

For an organisation-managed account, your employer, customer or other subscribing organisation may decide why and how business data is used. In that situation, the organisation is responsible for its instructions and we process the data to provide the contracted service. Your organisation may also maintain its own privacy notice.

2. Information we handle

The information available to Bizcom.ai depends on the modules your organisation enables and how you use them. It may include:

• Account and profile information: name, business email address, phone number, organisation, role, username, account identifiers and authentication-related records.
• Business and operational information: records entered, uploaded or generated through enabled workflows, such as customer, supplier, sales, purchasing, inventory, production, project, service, finance, HR or reporting information.
• Communications and support information: messages, enquiries, support requests, attachments and feedback you send to us.
• Device and usage information: device and browser type, operating system, app version, IP address, timestamps, diagnostic logs, crash information, security events and interactions with features.
• Mobile permissions: information from device features only when an enabled function requests it and you or your organisation permits access. The permission prompt and the feature determine the information involved.

Please do not submit personal information that is unnecessary for the business task you are completing.

3. How we use information

We use information as necessary to provide and administer Bizcom.ai, including to authenticate users, deliver enabled workflows, synchronise records, respond to support requests, maintain service reliability, prevent misuse, investigate security events, comply with legal obligations and improve product quality.

Where intelligent or automated features are enabled, information submitted to that feature may be processed to produce the requested output. We do not use an organisation's confidential business content to train public or third-party general-purpose AI models unless that organisation has expressly agreed to a separate arrangement permitting it.

4. Sharing and disclosure

We may disclose information:

• to authorised users and administrators of the organisation that manages the account;
• to contracted service providers that support hosting, communications, diagnostics, security or customer support, subject to appropriate obligations;
• when an organisation instructs us to connect Bizcom.ai with another system;
• when required by law, legal process or a valid government request, or when reasonably necessary to protect rights, safety and service integrity; or
• as part of a merger, acquisition, financing or transfer of business, subject to applicable safeguards and notice requirements.

We do not sell personal information.

5. Security

We use administrative, technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure or loss. Access is limited according to operational need and organisation permissions. No internet or storage system can be guaranteed completely secure, so users should also protect their credentials and promptly report suspected misuse.

6. Retention

We retain information for as long as needed to provide the service, meet the subscribing organisation's instructions, maintain legitimate business and security records, resolve disputes and satisfy legal obligations. Retention periods vary by information type, enabled module, contract and applicable law. When information is no longer required, it is deleted or anonymised in accordance with the applicable retention process, subject to backups and mandatory preservation periods.

7. Your choices and rights

Depending on applicable law and the nature of your account, you may request access, correction, deletion, restriction or a copy of your personal information, or object to certain processing. For an organisation-managed account, contact your organisation's Bizcom.ai administrator first because the organisation controls the relevant business records. You may also contact us using the details below.

You can control optional mobile permissions in your device settings. Disabling a permission may prevent the related feature from working.

8. Account and data deletion

To request deletion of a Bizcom.ai account and associated personal information, email support@bizcom.ai with the subject “Bizcom.ai account deletion request.” Include the account email address and organisation name, but do not send a password or other secret.

For an organisation-managed account, we may refer the request to the organisation's authorised administrator or require its instruction before deleting business records. We will verify the requester, explain any information that must be retained, and process an eligible request according to applicable law and contractual obligations.

9. Children

Bizcom.ai is a business service and is not directed to children. We do not knowingly offer accounts to children or knowingly collect children's personal information through the service. Contact us if you believe a child has provided personal information.

10. Data location and transfers

Information may be processed in the locations where we, the subscribing organisation or our contracted service providers operate. Where required, we use contractual or other recognised safeguards for transfers between jurisdictions.

11. Changes to this policy

We may update this policy when the service, our practices or legal requirements change. We will publish the revised policy at this URL and update the date above. Where required, we will provide additional notice through the service or the subscribing organisation.

12. Contact us

Bhumaha Solutions Private Limited
New No 7, Second Main Road
Karpagam Gardens, Adyar
Chennai – 600020, Tamil Nadu, India

Privacy enquiries: btm@bhumaha.com
Product support and deletion requests: support@bizcom.ai